City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 18

Overall Rating Of Customer Service By City - Trend
(Top Two Box—Excellent/Good)
100
80
78 79 78
Dec. 2005 Jan. 2007 Jan. 2008
76
60
40
20
0
Dec. 2009
Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (2005 n= 416; 2007 n=425; 2008 n=418; 2009 n=382)
Note: This question asked beginning in 2005.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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