City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 17

Overall Rating Of Customer Service By City 80 57 60 Top Two Box = 76% 40 20 20 19 5 0 Excellent Good Fair Poor Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington departments?” Base: Total respondents, excluding “don’t knows.” (n=382) Note: This question asked beginning in 2005. Decision Analyst, Inc. 16