City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 16

Overall Ratings Of Arlington City Services By Users –
3-Wave Trend* (Top Two Box—Excellent/Good)
Jan. 2007
Jan. 2008
Dec. 2009
95
98
95
Fire Services
88
91
93
Quality of Garbage Collection
Landfill Service 88
85
91
Quality of Water & Sewer Services 90
91
94
88
Ambulance/Emerg. Med. Svcs.
Quality of Recycling Services 90
90
87
Convention Center 89
84
86
Comm. Ed. Svcs. by F.D. 90
88
83
Police 80
81
One Start Shop Development Process 70
75
80
87
76
71
75
Animal Services
63
Code Enforcement
72 ↑
74
70
Municipal Courts Services
Handitran Transit Service
56
0
20
40
60
79
71
73
80
100
Percent
Question:
Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
* Trend charts by City services since 2000 are included in the Appendix.
** Added in 2009.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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