City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 10

Perceptions Of City’s Communication Efforts And Initiatives
The city’s communication efforts appear to receive generally positive reactions
among Arlington citizens.
• Rating of “providing citizen access or input to government” continues to be
moderate, similar to the last wave in 2008.
ƒ Slightly over three out of five residents rate the City of Arlington “excellent” or
“good” in terms of providing citizen access or input to government. Although not
statistically significant, compared to the past years, ratings appear to have
trended down. This suggests that some improvement could be made in the city
providing citizen access and input to city government.
• The city’s effort to keep citizens informed continues to be perceived positively.
ƒ About three-quarters of Arlington residents feel that the city keeps them
informed.
The city’s initiatives and projects/campaigns are generally favored highly.
• The city’s efforts in encouraging tourism and developing the Entertainment District
are perceived very positively (84% and 83% “excellent” or “good”, respectively).
ƒ However, compared to the other city initiatives and projects/campaigns, the city’s
project to revitalize downtown Arlington appears to need some improvement.
• Awareness of the city’s year-round water conservation initiative is very high.
ƒ Most of Arlington citizens (85%) report they are aware of this initiative.
Decision Analyst, Inc.
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