City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 91

Overall Rating of Arlington City Services – Trend
Handitran Transit Service
(Top Two Box—Excellent/Good)
100
80
71
60 60 61
Nov. 2002 Nov. 2003 Dec. 2005
73
60
40
20
0
Jan. 2007
Jan. 2008
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2007. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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