City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 87

Overall Rating of Arlington City Services – Trend Curbside Recycling Collection (Top Two Box—Excellent/Good) 100 87 80 81 Dec. 2000 Dec. 2001 90 90 Jan. 2007 Jan. 2008 85 81 80 60 40 20 0 Nov. 2002 Nov. 2003 Dec. 2005 Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Base: Total respondents, excluding “don’t knows.” (Base Varies) Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of the numbers. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2007. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 87