City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 47

Ratings Of Arlington Water Service – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2005
Jan. 2007
Jan. 2008
83
Quality of Water
and Wastewater
Services
83
82
86
76
81
Overall Quality of
Tap Water
88
na
0
20
40
60
80
100
Percent
Questions: Q15a “How would you rate the quality of your local tap water supplied by the City of Arlington?”
Q15b “How would you rate the quality of water and wastewater service supplied by the City of Arlington?”
Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=487; 2001 n=480;
2002 n=482; 2003 n=488; 2005 n=447; 2007 n=429 2008; n=426)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2007. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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