City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 20

Overall Rating Of Customer Service By City - Trend
Dec. 2005
Jan. 2007
Jan. 2008
80
60
60
56
59
Top Two Box
2005 - 78%
2007 - 79%
2008 - 78%
40
23
20
18
19
18
17
16
4
4
7
0
Excellent
Good
Fair
Poor
Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (2005 n= 416; 2007 n=425; 2008 n=418)
Note: This question asked beginning in 2005.
Decision Analyst, Inc.
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