City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 87

Overall Rating of Arlington City Services – Trend
Curbside Recycling Collection
(Top Two Box—Excellent/Good)
100
87
80 81
Dec. 2000 Dec. 2001
90 90
Jan. 2007 Jan. 2008
85
81
80
60
40
20
0
Nov. 2002 Nov. 2003
Dec. 2005
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of
the numbers.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2007. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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