City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 7

EXECUTIVE SUMMARY
Overall Rating Of Arlington and City Services
The perception of “quality of life” within Arlington is moderately high among
residents.
• Three out of four residents (77%) rate Arlington as offering a “good” or “excellent”
quality of life.
• This rating has dropped in the past year, tying 2005 for the lowest rating to date.
• Feeling of safety is the most important aspect in determining the quality of life in
Arlington.
Most city services in Arlington receive high overall ratings.
• Eight of the 14 services rated receive a top-two-box rating (“good” or “excellent”) of
81% or higher.
• The Arlington Fire Department, at 98%, continues to receive the highest ratings
among city services.
• Handitran, animal services, and code enforcement received the lowest rating out of
all services.
Consistent with these overall ratings, customer service provided by the city is
rated moderately high (78%).
Decision Analyst, Inc.
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