City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 56

Usage Of Services And Perceptions Of Services By Users (Cont.)
Curbside Recycling. Of the 78 percent of residents who had used the service 90
percent rated curbside recycling as excellent or good.
Arlington Landfill. Reported use of Arlington landfill is moderate (38%). The overall
quality of the Arlington landfill leaves room for improvement, with 72 percent of
residents rating it as excellent or good. This rating is down compared to a 76 percent
last year.
Arlington Animal Services Center. Reported use of the Arlington Animal Services
Center is moderate (38%). The overall quality rating of the animal services center
leaves room for improvement (70%).
Arlington Convention Center. Reported use of the Arlington Convention Center is
moderate (35%). Most residents who have visited or used the Arlington Convention
Center rate the overall quality of the convention center high (83%).
Arlington Municipal Court. Reported use of the Arlington Municipal court is
moderately low (30%). Residents who have visited the Arlington Municipal Court in
the past 12 months continue to see some need for improvement with an excellent or
good rating of 74 percent.
Police Department.
The Arlington police department continues to be rated
moderately high to high with an overall top-two-box rating of 81 percent. This is a 6
percent decrease over last year.
Fire Department. The Arlington fire department continues to be rated very high. The
Community Education Services by the Fire Department showed a slight decrease from
last year losing two percentage points (88%), but is still viewed positively by
respondents.
Decision Analyst, Inc.
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