City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 41

Rating Of Services On Specific Attributes By General Population
Streets. Streets in Arlington continue to be perceived generally as an area where there
is much room for improvement. Specific areas in which less than 60% of Arlington
residents give the city a rating of “good” or “excellent” – which suggests room for
improvement – include street sweeping (58%), overall condition of streets/roads (54%),
availability of sidewalks (45%), managing traffic flow (43%), traffic during peak traffic
hours (40%).
Changes in the survey since 2005 do not allow us to directly compare numbers to
previous years, however, the ranking of problems has remained constant and there was
little change over last year. Too much traffic on city streets remains the number one
problem when driving in Arlington reported by more than 2/3 of respondents. Speeding
came in second, followed by cars running red lights and too much construction. Too
many stoplights was, again, the least reported problem.
Water. Quality of water and wastewater services is perceived as moderately high. The
quality of wastewater service increased four points to 86 percent this year. Forty four
percent of residents rate water utility rates in Arlington as somewhat high to very high, a
slight increase from last year.
City Initiatives. The city’s efforts on five initiatives are rated as moderate to moderately
low. Among the initiatives, maintenance of public facilities scores the highest (66%)
while developing transportation scores the lowest (23%). However, all initiatives
decreased over last year. The biggest drop in rating was raising the profile of the arts,
losing 7 points from last year.
Decision Analyst, Inc.
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