City Services Satisfaction Survey 2008 City Services Satisfaction Survey | Page 3

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES............................................................................... 4
METHODS ...................................................................................................................... 4
USE OF DECISION ANALYST, INC. NAME................................................................... 5
EXECUTIVE SUMMARY................................................................................................. 7
DETAILED FINDINGS................................................................................................... 10
Overall Rating Of Arlington And City Services.................................................... 11
Neighborhoods ................................................................................................... 19
Ratings of Schools and School Districts ............................................................. 31
Rating Of Services On Specific Atributes By General Population....................... 36
Usage Of Services And Perceptions Of Services By Users ............................... 49
Access To City Government And Staying Informed............................................ 61
APPENDIX .................................................................................................................... 75
QUESTIONNAIRE....................................................................................................... 102
Decision Analyst, Inc .
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