City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 79

Overall Rating of Arlington City Services – Trend
Garbage Collection
(Top Two Box—Excellent/Good)
100
87 86
Dec. 2000 Dec. 2001
88 88
Nov. 2002 Nov. 2003
90
88
80
60
40
20
0
Dec. 2005
Jan. 2007
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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