City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 77

Overall Rating of Arlington City Services – Trend Non-Emergency Community Service (Top Two Box—Excellent/Good) 100 89 87 88 Dec. 2001 Nov. 2002 92 91 90 Nov. 2003 Dec. 2005 Jan. 2007 80 60 40 20 0 Dec. 2000 Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Base: Total respondents, excluding “don’t knows.” (Base Varies) Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of the numbers. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 77