City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 77
Overall Rating of Arlington City Services – Trend
Non-Emergency Community Service
(Top Two Box—Excellent/Good)
100
89
87 88
Dec. 2001 Nov. 2002
92 91 90
Nov. 2003 Dec. 2005 Jan. 2007
80
60
40
20
0
Dec. 2000
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of
the numbers.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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