City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 7

Rating of Services on Specific Attributes by General Population
Streets. Streets in Arlington are perceived as an area for improvement. Specific areas
include availability of sidewalks and management of traffic during peak traffic hours,
management of traffic flow, and the overall condition of streets and roads. Too much
traffic on city streets remained the number one problem when driving in Arlington
reported by more than 2/3 of respondents. The remaining top four problems also
remain the same from last year.
About 50% of residents say that driving or traveling within Arlington is more difficult than
a year ago, a significant increase from 41 percent one year ago.
Water. Although declining from 2003, the quality of water and wastewater service is
perceived as moderately high (82%), while the overall quality of tap water has
significantly increased over last year to a top-two-box rating of 88 percent.
City Initiatives. The city’s efforts on six initiatives are rated as moderate to moderately
low. Among the initiatives rated last year, all showed improvement. Developing
transportation rated the lowest among all city initiatives (27%).
Schools and School Districts
Seventy-two percent of Arlington residents report living in the Arlington School District.
Of those living in the Arlington School District, 82 percent were satisfied with the school
district, while 83 percent were satisfied with their local schools.
Decision Analyst, Inc.
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