City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 5

EXECUTIVE SUMMARY
Overall Rating Of Arlington and City Services
The perception of “quality of life” within Arlington is moderately high among
residents.
• Four out of five residents (82%) rate Arlington as offering a “good” or “excellent”
quality of life.
• Although this rating has improved in the past year, it is generally flat from 2002.
• Feeling of safety is the most important aspect in determining the quality of life in
Arlington.
Most city services in Arlington receive high overall ratings.
• Eight of the 13 services rated receive a top-two-box rating (“good” or “excellent”) of
87% or higher.
• The Arlington Fire Department, at 95%, continues to receive the highest ratings
among city services.
• Park & Ride, Handitran, and the One Start Shop program received the lowest rating
out of all services.
Consistent with these overall ratings, customer service provided by the city is
rated moderately high (79%).
Decision Analyst, Inc.
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