City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 49

Rating Of Services By Users
On “Handling Concern In A Satisfactory Manner” – Trend
(Top Two Box—Excellent/Good)
Nov. 2002
Fire Dept.
Parks & Rec.
9-1-1 Call Center
Water Dept.
City Website
Nov. 2003
Dec. 2005
NA
NA
96
97
NA
90
91
88
NA
NA
90
88
NA
NA
83
NA
80
73
Police
Handitran*
Jan. 2007
NA
NA
80
79
86
85
85
75
78
NA
City Call Center*
Street Dept.
Planning & Dev.
City Manager's Office
73
NA
NA
92
79
È
63
64
NA
NA
59
NA
NA
0
88
40
20
40
64
70
60
80
10 0
Percent
Question: Q7 “Thinking about any contact you have had with the … in the past 12 months, please rate the …
on…Handling your concern in a satisfactory manner.”
Base: Have had contact with the …service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: 2002 n=176; 2003 n=115; 2005 n=71*; 2007 n=164)
* Caution: Some small base sizes.
Wording of this question along with rating scale changed slightly from previous waves and will affect the tracking of
the numbers.
Note: Ratings for Fire Department, 9-1-1 Call Center, Water Department, Handitran, Street Department, Planning &
Development Services and City Manager’s Office asked beginning in 2005. Ratings for Parks & Recreation
Department, City Call Center and City Website asked beginning in 2003. Ratings for Police Department asked
beginning in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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