City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 47

Had Contact With Services In Past 12 Months – Trend
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
Dec. 2005
35
35
34
35
36
Police
City Website*
NA
NA
NA
25
25
25
911 Call Center
Parks & Rec.*
25
NA
NA
NA
23
23
NA
NA
NA
9
8
8
Street Dept.
NA
NA
NA
NA
6
City Manager's
Office*
Handitran*
29
28
27
28
28
27
10
11
12
13
13
12
Fire Dept.
Planning & Dev.*
39
17
18
20
19
18
19
Water Dept.
City Call Center*
Jan. 2007
NA
NA
NA
NA
10
9
9
7
7
7
NA
NA
3
3
0
9
10
10
4
4
10
20
30
40
5 0
Percent
Question: Not asked. Numbers are derived from total.
* Note: Planning and Development Services and City Manager’s Office asked beginning in 2005. Parks & Recreation
Department, City Call Center and City Website asked beginning in 2003. Handitran Transit Service asked
beginning in 2002.
Base: Total respondents. (2000 n=500; 2001 n=502; 2002 n=500; 2003 n=505; 2005 n=457; 2007 n=445)
Decision Analyst, Inc.
47