City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 45

Usage Of Services And Perceptions Of Services By Users (Cont.)
Curbside Recycling. Of the 78 percent of residents who had used the service 90
percent rated curbside recycling as excellent or good.
Arlington Landfill. Reported use of Arlington landfill is moderate (39%). The overall
quality of the Arlington landfill is viewed positively among residents who have visited
or used it in the past 12 months, with 88 percent of residents rating it as excellent or
good.
Arlington Animal Services Center. Reported use of the Arlington Animal Services
Center is moderate (45%). The overall quality rating of the animal services center
leaves room for improvement (76%).
Arlington Convention Center. Reported use of the Arlington Convention Center is
moderate (37%). Most residents who have visited or used the Arlington Convention
Center rate the overall quality of the convention center high (89%).
Arlington Municipal Court. Reported use of the Arlington Municipal court is
moderately low (30%). Residents who have visited the Arlington Municipal Court in
the past 12 months continue to see some need for improvement with an excellent or
good rating of 79 percent.
Police Department .
The Arlington police department continues to be rated
moderately high to high with an overall top-two-box rating of 87 percent. This is a 3
percent increase over last year and is back on par with previous years.
Fire Department. The Arlington fire department continues to be rated high to very
high in terms of emergency services, community education services, and overall
rating. These three services were the top three rated services by top-two-box rating.
Decision Analyst, Inc.
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