City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 38

Rating Of Water Utility Rates – Trend
Nov. 2002
Nov. 2003
Dec. 2005
Jan. 2007
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Somewhat/Very High
2002: 44%
2003: 44%
2005: 51%
2007: 41%
49 49
È
49
41
40
40
35
36 37
20
11
8 7
6 5 5 7
6
1 2 2 1
0
Very Low
Somewhat
Low
Neither High
Nor Low
Somewhat
High
Very High
Question: “Your water utility bill includes charges for water, for sewer service and for garbage collection. Overall, do
you think the rates the city charges for these services are…?”
Base: Respondents who pay a water bill, excluding “don’t knows”. (2002 n=456; 2003 n=464; 2005 n=422; 2007
n=433)
Note: This question asked beginning in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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