City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 36

Ratings Of Arlington Water Service – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
Dec. 2005
Jan. 2007
83
86
Quality of Water
and Wastewater
Services
87
90
83
82
76
80
80
Overall Quality of
Tap Water
81
81
Ç
88
0
20
40
60
80
100
Percent
Questions: Q15a “How would you rate the quality of your local tap water supplied by the City of Arlington?”
Q15b “How would you rate the quality of water and wastewater service supplied by the City of Arlington?”
Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=487; 2001 n=480;
2002 n=482; 2003 n=488; 2005 n=447; 2007 n=429)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2005. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
36