City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME................................................................... 4
EXECUTIVE SUMMARY................................................................................................. 5
DETAILED FINDINGS................................................................................................... 10
Overall Rating Of Arlington And City Services.................................................... 11
Neighborhoods ................................................................................................... 18
Ratings of Schools and School Districts ............................................................. 26
Rating Of Services On Specific Atributes By General Population....................... 29
Usage Of Services And Perceptions Of Services By Users ............................... 43
Access To City Government And Staying Informed............................................ 58
APPENDIX .................................................................................................................... 67
QUESTIONNAIRE......................................................................................................... 92
Decision Analyst, Inc .
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