City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 16

Overall Rating Of Customer Service By City - Trend
Dec. 2005
Jan. 2007
80
60
60
Top Two Box
2005 - 78%
2007 - 79%
40
20
18
18
4
0
Excellent
Good
Fair
Poor
Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (2005 n= 416; 2007 n=425)
Note: This question asked beginning in 2005.
Decision Analyst, Inc.
16