City Services Satisfaction Survey 2007 City Services Satisfaction Survey | Page 15
Overall Rating Of Customer Service By City
80
60
56
Top Two Box = 79%
40
23
17
20
4
0
Excellent
Good
Fair
Poor
Question: Q6: “Overall, how would you rate the level of customer service provided by City Of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (n=425)
Note: This question asked beginning in 2005.
Decision Analyst, Inc.
15