City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 65

Attribute Rating Of Arlington Municipal Court By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
Dec. 2005
NA
NA
Overall
Performance**
80
79
77
77
68
Courtesy*
73
75
69
NA
NA
Ability to Complete
Business on First
Trip**
77
77
67
53
51
55
55
Length of Wait*
42
0
20
40
60
80
100
Percent
Question: “Thinking about any times you have visited the Arlington municipal court in the past 12 months, using a
scale of excellent, good, fair, and poor, please rate the municipal court on…?”
Base: Have visited the Arlington municipal court in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: 2000 n=74*; 2001 n=82*; 2002 n=70*; 2003 n=65*; 2005 n=62*)
* Caution: Small base size.
** These ratings began in 2002.
Decision Analyst, Inc.
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