City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 50

Rating Of Services By Users
On “Handling Concern In A Satisfactory Manner”
Excellent
Good
53
Fire Dept.*
43
41
Parks & Rec.
50
62
9-1-1 Call Center
80
37
25
Handitran*
7
City Manager's Office*
0
73
51
15
Planning & Dev.*
75
38
12
Street Dept.*
79
50
35
City Call Center*
83
60
42
Police
90
53
20
City Website
91
28
30
Water Dept.
96
63
44
33
20
59
40
40
60
80
100
Percent
Question:
“Thinking about any contact you have had with the … in the past 12 months, using a scale of “excellent,”
“good,” “fair,” and “poor,” please rate the … on…Handling your concern in a satisfactory manner.”
Base: Have had contact with the …service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: n=71*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
50