City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 49

Had Contact With Services In Past 12 Months – Trend
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
35
35
34
35
Police
City Website*
NA
NA
NA
25
25
911 Call Center
Parks & Rec.*
25
NA
NA
NA
23
NA
NA
NA
Street Dept.
City Manager's
Office*
Handitran*
29
28
27
28
27
10
11
12
13
13
Fire Dept.
Planning & Dev.*
39
17
18
20
19
18
Water Dept.
City Call Center*
Dec. 2005
8
8
NA
NA
NA
NA
9
7
NA
NA
NA
NA
7
NA
NA
3
0
9
10
10
10
4
4
10
20
30
40
5 0
Percent
Question: “In the past 12 months, which of the following have you had any contact with in Arlington?”
* Note: Planning and Development Services and City Manager’s Office asked beginning in 2005. Parks & Recreation
Department, City Call Center and City Website asked beginning in 2003. Handitran Transit Service asked
beginning in 2002.
Base: Total respondents. (2000 n=500; 2001 n=502; 2002 n=500; 2003 n=505; 2005 n=457)
Decision Analyst, Inc.
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