City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 46

Usage Of Services And Perceptions Of Services By Users
Services. Services reportedly used most by Arlington residents were police (35% of
citizens had contact with police), the city website (29%), 911 call center (28%), and the
Parks & Recreation department (23%). Residents were least likely to have had contact
with the Handitran transit service, Planning and Development Services department, City
Manager’s Office and Street department.
Residents who have had contact with various city services rate those services in terms
of “handling concerns in a satisfactory manner,” from a high of 96% for fire services to a
low of 40% for City Manager’s Office. Among city services with the highest ratings in
handling concerns in a satisfactory manner are the fire department, parks and
recreation department, and 911 call center. Among city services with the lowest ratings
in handling concerns in a satisfactory manner are the City Manager’s office, planning
and development services department and street department. It is notable that rating of
city call center in terms of handling concerns in a satisfactory manner has declined
significantly from 2003.
Recreation Facilities. City parks and city libraries continue to be the city facilities most
widely used by residents (69% and 65% visited or used in past year, respectively).
More than one-third of Arlington households have visited a city recreation center or a
city athletic field in the past year. City tennis centers continue to be the least visited or
used city facility. Use of city parks has declined significantly between 2003 and 2005,
and is significantly lower than 2000 as well. Other city facilities that show notable
declines from 2000 in citizens’ visit or use include city libraries and athletic fields.
Users generally perceive overall quality of recreation and library facilities very positively.
City parks, recreation centers, and libraries are rated particularly high on quality, which
suggests they are seen, among users at least, as needing little improvement.
Decision Analyst, Inc.
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