City Services Satisfaction Survey 2006 City Services Satisfaction Survey | Page 4

EXECUTIVE SUMMARY
Overall Rating Of Arlington and City Services
The perception of “quality of life” within Arlington is moderately high among
residents.
• Three out of four residents (77%) rate Arlington as offering a “good” or “excellent”
quality of life.
• Although this rating has not changed in the past year, it is gradually trending
downward and has declined significantly from 2000.
Most city services in Arlington receive high overall ratings.
• Half of the 18 services rated receive a top-two-box rating (“good” or “excellent”) of
80% or higher.
• The Arlington Fire Department, at 96%, continues to receive the highest ratings
among city services.
• Street maintenance and traffic flow management trail other areas.
• Overall ratings of city services are similar to previous years.
Consistent with these overall ratings, customer service provided by the city is
rated moderately high (78%).
Decision Analyst, Inc.
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