City Services Satisfaction Survey 2005 City Services Satisfaction Survey | Page 41

Gaps Between Importance And Satisfaction (Cont.)
Importance
Mean Rating
Satisfaction
Mean Rating
Gap Score
(I-S)
(Base: Varies)
Provide Police Officers in Schools 5.73 5.30 0.43
Maintain Medians and Rights of Way 5.47 5.05 0.42
Ensure Clean and Well-Maintained
Parks 5.80 5.41 0.39
Make It Easier to Get Information 5.08 4.87 0.21
Make Improvements for Bicycle
Riders 4.58 4.40 0.18
Provide Affordable Housing 4.98 4.84 0.14
Provide Recreational Facilities and
Programs 5.33 5.22 0.11
Build New Parks 4.94 4.94 0.00
Increase Tourism 4.76 5.11 -0.35
Question: “I’m going to read you a list of Arlington city services, and I would like you to tell me how important each of
these services is to you, personally. Please use a scale of 1 to 7, where “1” means not at all important,
and “7” means extremely important. And, remember, you can choose any number from 1 to 7.”
“Now, I would like you to tell me how satisfied you are with each of these Arlington city services. Again,
we’ll use a scale of 1 to 7, this time where “1” means not at all satisfied, and “7” means completely
satisfied. And, remember, you can choose any number from 1 to 7.”
Decision Analyst, Inc.
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