City Services Satisfaction Survey 2005 City Services Satisfaction Survey | Page 40

Gaps Between Importance And Satisfaction
Importance
Mean Rating
Satisfaction
Mean Rating
Gap Score
(I-S)
(Base: Varies)
Maintain Existing Streets and
Sidewalks 5.97 4.40 1.57
Investigate and Solve Crimes 6.51 5.06 1.45
Build and Widen City Roads 5.81 4.63 1.18
Make Neighborhood Improvements 5.63 4.48 1.15
Respond to Citizens’ Calls 6.68 5.56 1.12
Economic Development 5.80 4.81 0.99
Reduce Traffic Accidents by
Enforcing Traffic Laws 5.74 4.82 0.92
Provide Services for Residents in
Need 5.76 4.90 0.86
Provide Safe Drinking Water 6.70 5.89 0.81
Keep Arlington's Streets Clean 5.78 5.00 0.78
Maintain Streetlights and Traffic
Signals 6.27 5.51 0.76
Provide Emergency Med. Serv. 6.67 5.93 0.74
Prepare for Disasters 5.89 5.17 0.72
Respond to Hazardous Accidents 6.39 5.72 0.67
Respond to Fires 6.74 6.16 0.58
Provide Books and Resource
Materials at Libraries 5.78 5.21 0.57
Build New Sidewalks 5.05 4.49 0.56
Invest in Technology to Improve City
Services 5.44 4.89 0.55
Prosecute Misdemeanor Crimes 5.48 4.97 0.51
Prevent Fires 6.18 5.70 0.48
(Continued)
Decision Analyst, Inc.
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