City Services Satisfaction Survey 2005 City Services Satisfaction Survey | Page 35

City Services Ratings Of Importance Vs. Satisfaction
Importance Of City Services. City services that received the highest ratings for
importance were mostly related to safety or security:
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Respond to fires
Provide safe drinking water
Provide emergency medical services
Respond to citizens’ calls
Investigate and solve crimes
Respond to hazardous accidents
Maintain streetlights and traffic signals
Prevent fires
Satisfaction With City Services. Many of these same services were among those
rated highest for satisfaction:
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Respond to fires
Provide emergency medical services
Provide safe drinking water
Prevent fires
Respond to hazardous accidents
Respond to citizens’ calls
Maintain streetlights and traffic signals
Ensure clean and well-maintained parks
“ Gaps” Between Importance And Satisfaction. The size of “gaps” between mean
importance and satisfaction ratings was calculated as a way to help identify important
areas that might need improvement, or additional effort or resources by the city.
Services with relatively large gaps (where the mean rating of importance is at least 1.0
rating points higher than the mean rating of satisfaction) include:
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Maintaining existing streets and sidewalks
Investigating and solving crimes
Building and widening city roads
Making neighborhood improvements
Responding to citizens’ calls for police assistance.
Decision Analyst, Inc.
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