City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 9

Overall Rating Of Arlington As A Place To Live – Trend (Top Two Box—Excellent/Good) Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 89 86 81 82 Ø 0 20 40 60 80 100 Percent Question: “Overall, how would you rate Arlington as a city to live in, in terms of quality of life?” Base: Total respondents, excluding “don’t knows.” (2000 n=496; 2001 n=500; 2002 n=498; 2003 n=504) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2002. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 9