City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 82

Contact With City Of Arlington In Past 12 Months – Trend
Nov. 2002
Nov. 2003
40
By telephone
34 È
22
In person
22
14
By mail
18
5
By email
8 Ç
At a city council
meeting 3
At a planning or
sector meeting 4
6 Ç
5
0
20
40
60
80
100
Percent
Question*: “In the past 12 months, in which of the following ways, if any, have you contacted or had contact with City
of Arlington?”
Base: Total respondents. (2002 n=500; 2003 n=505)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2002. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
* This question was asked beginning in 2002.
Decision Analyst, Inc.
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