City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 59

Rating Of City Libraries By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
Courtesy of Library Staff 96
94
96
96
Overall Library Environment 95
95
94
94
93
91
92
91
Overall Quality of Libraries
NA
NA
Library Programs*
89
91
81
84
87
89
Conveniently Located
NA
NA
Electronic Resources Available*
×
89
87
NA
NA
Selection of Printed Materials
Available
86
85
0
20
40
60
80
100
Percent
Question: “Thinking about Arlington city libraries, how would you rate Arlington on…?”
Base: Have visited or used an Arlington city library in past 12 months, excluding “don’t knows.” (Base Varies;
Average Base Size: 2000 n=364; 2001 n=333; 2002 n=316; 2003 n=328)
* These measures were asked beginning in 2002.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2002. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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