City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 46

Rating Of Services By Users On “Promptness” – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
98
96
100
98
Fire Dept.*
91
88
89
90
911 Call Center
Parks &
Recreation Dept.* NA
NA
NA
City Call Center* NA
NA
NA
90
88
73
Water Dept.*
81
84
84
NA
NA
NA
City Website*
84
81
83
82
80
Police
Street Dept.*
50
0
20
40
57
65
65
60
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base: Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average Base
Size: 2000 n=95*; 2001 n=104*; 2002 n=101*; 2003 n=96*)
* Caution: Some small base sizes.
** Note: Parks & Recreation Department, City Call Center and City Website asked beginning in 2003.
Decision Analyst, Inc.
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