City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 38
Ratings Of Arlington Water Service – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
Nov. 2003
83
Quality of Water
and Wastewater
Services
86
87
90 ×
76
80
Overall Quality of
Tap Water
80
81 ×
0
20
40
60
80
100
Percent
Questions: “Now thinking about city water services, how would you rate the quality of your local tap water supplied by
the City of Arlington?”
“How would you rate the quality of water and wastewater service supplied by the City of Arlington?”
Base: Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=487; 2001 n=480;
2002 n=482; 2003 n=488)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2002. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at
or above the 95% confidence level.)
Decision Analyst, Inc.
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