City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 23
Rating Of Services On Specific Attributes By General Population
Police Department . The Arlington police department continues to be rated moderately
high to high on all attribute measures. Areas in which the police department is rated
highest include courtesy of officers, providing a feeling of safety, visibility of police,
emergency response time, and reducing gang problems. Areas in which the police
department is perceived as having some room for improvement include enforcing traffic
regulations and reducing drug activities. After a notable decline in 2002, “visibility of
police” appears to have increased significantly in 2003.
Of community policing efforts, residents are most likely to be aware of police on park
patrols (48%), talking with residents (47%), or being involved with children (45%).
Residents are least likely to be aware of police talking with business owners, attending
community meetings, or addressing quality of life offenses. Citizens’ awareness of
community policing efforts remains generally consistent from the previous years, with no
significant differences.
Fire Department. The Arlington fire department continues to be rated high to very high
in terms of emergency services and community education services. Rating of
community education services has increased significantly from last year.
Streets. Streets in Arlington continue to be perceived generally as an area where there
is much room for improvement. Residents’ rating of medians and right-of-ways,
however, has shown a significant increase from last year. Areas in which less than 60%
of Arlington residents give the city a rating of “good” or “excellent,” which suggests
much room for improvement, include management of traffic during peak traffic hours,
availability of sidewalks, and condition of sidewalks. Rating of management of traffic
during peak traffic hours shows a three-year downward trend, and has declined
significantly from 2000.
Decision Analyst, Inc.
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