City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 23

Rating Of Services On Specific Attributes By General Population Police Department . The Arlington police department continues to be rated moderately high to high on all attribute measures. Areas in which the police department is rated highest include courtesy of officers, providing a feeling of safety, visibility of police, emergency response time, and reducing gang problems. Areas in which the police department is perceived as having some room for improvement include enforcing traffic regulations and reducing drug activities. After a notable decline in 2002, “visibility of police” appears to have increased significantly in 2003. Of community policing efforts, residents are most likely to be aware of police on park patrols (48%), talking with residents (47%), or being involved with children (45%). Residents are least likely to be aware of police talking with business owners, attending community meetings, or addressing quality of life offenses. Citizens’ awareness of community policing efforts remains generally consistent from the previous years, with no significant differences. Fire Department. The Arlington fire department continues to be rated high to very high in terms of emergency services and community education services. Rating of community education services has increased significantly from last year. Streets. Streets in Arlington continue to be perceived generally as an area where there is much room for improvement. Residents’ rating of medians and right-of-ways, however, has shown a significant increase from last year. Areas in which less than 60% of Arlington residents give the city a rating of “good” or “excellent,” which suggests much room for improvement, include management of traffic during peak traffic hours, availability of sidewalks, and condition of sidewalks. Rating of management of traffic during peak traffic hours shows a three-year downward trend, and has declined significantly from 2000. Decision Analyst, Inc. 23