City Services Satisfaction Survey 2004 City Services Satisfaction Survey | Page 42

Usage Of Services And Perceptions Of Services By Users (Cont.)
Miscellaneous Facilities or Services.
miscellaneous city facilities or services.
Presented are reported use and ratings of
Curbside Recycling. About half of residents (49%) report that they have used
curbside recycling in the past 12 months, which is down significantly from 57% in
2002.
Arlington Convention Center. Reported use of the Arlington Convention Center
(23%) remains the same compared to last year, but has declined from 2000. The
overall quality of the convention center is rated very high.
Arlington Landfill. Reported use of Arlington landfill remains relatively low (18%).
The overall quality of the Arlington landfill is viewed very positively among residents
who have visited or used it in the past 12 months, and has significantly improved from
last year.
Arlington Animal Services Center. Reported use of the Arlington Animal Services
Center remains relatively low (15%). This level is similar to last year, but has
increased from 2000. The overall quality rating of the animal services center suggests
at least a slight need for improvement.
Arlington Municipal Court. Reported use of the Arlington Municipal court continues
to be low (13%). Residents who have visited the Arlington Municipal Court in the past
12 months appear to see some need for improvement with regard to overall
performance, ability to complete business on the first trip, and courtesy and
attentiveness of employees, and see much need for improvement with regard to
length of wait.
Decision Analyst, Inc.
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