City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 68
Attribute Rating Of Arlington Municipal Court By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
NA
NA
Overall Performance**
80
NA
NA
Ability to Complete Business on
First Trip**
77
77
Courtesy
68
73
53
51
55
Length of Wait
0
20
40
60
80
100
Percent
Question: “Thinking about any times you have visited the Arlington municipal court in the past 12 months, using a
scale of excellent, good, fair, and poor, please rate the municipal court on…?”
Base:
Have visited the Arlington municipal court in past 12 months, excluding “don’t knows.” (Base Varies;
Average Base Size: 2000 n=74*; 2001 n=82*; 2002 n=70*)
* Caution: Small base size.
** These ratings begin in 2002.
Decision Analyst, Inc.
68