City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 39

Usage Of Services And Perceptions Of Services By Users
Services. Generally, residents who have had contact with various city services rate
those services very high on “promptness” and “courtesy.” The fire department is
especially strong on both of these measures. While the street department is viewed
somewhat favorably with regard to “courtesy and attentiveness,” residents perceive
much need for improvement for this department in terms of “handling your issue or
concern promptly.”
Recreation Facilities. City parks and city libraries are widely used (78% and 67%
visited or used in past year, respectively). More than one-third of Arlington households
have visited a city recreation center or a city athletic field, and about one-third of
residents have visited Lake Arlington in the past year. Overall quality of recreation and
library facilities is generally perceived very positively by users. City libraries and parks
are seen as needing little improvement, while Lake Arlington, city tennis centers, and
city swimming pools are seen as having the most room for improvement.
Miscellaneous Facilities or Services. The percentage of residents who report that
they have visited or used the Arlington Convention Center has decreased significantly
from the previous two years. Still, about one out of five Arlington residents (22%) say
they have visited the Convention Center in the past 12 months, and the overall quality of
the convention center is rated very high. Reported use of the Animal Services Center,
or Animal Shelter, has increased significantly over the past two years, as nearly one out
of five residents (19%) say they have visited or used the Animal Services Center in the
past year. Ratings suggest some possible room for improvement in overall quality of the
Animal Cervices Center. The overall quality of the Arlington landfill is viewed positively
among residents who have visited or used it in the past 12 months. Residents who
have visited the Arlington Municipal court in the past 12 months appear to see need for
improvement with regard to courtesy and attentiveness of employees and ability to
complete business on the first trip, and see much need for improvement with regard to
length of wait.
Decision Analyst, Inc.
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