City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 30

Ratings Of Arlington Fire Department – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
Nov. 2002
98
Emergency
Services
97
95 Ø
89
Community
Education
Services
87
88
0
20
40
60
80
100
Percent
Questions: “Now thinking about the Arlington Fire Department, how would you rate the emergency services provided
by the fire department?”
“And how would you rate the fire department’s non-emergency community education services?
Base:
Total respondents, excluding “don’t knows.” (Base Varies; Average Base Size: 2000 n=376; 2001 n=373;
2002 n=354)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from 2001. A block “up” arrow (×) indicates a significant increase and a
block “down” arrow (Ø) indicates a significant decrease from 2000 (i.e., difference significant at or above
the 95% confidence level.)
Decision Analyst, Inc.
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