City Services Satisfaction Survey 2003 City Services Satisfaction Survey | Page 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME................................................................... 3
EXECUTIVE SUMMARY................................................................................................. 4
DETAILED FINDINGS..................................................................................................... 6
Overall Rating Of Arlington And City Services...................................................... 7
Neighborhoods ................................................................................................... 13
Rating Of Services On Specific Attributes By General Population...................... 23
Rating Of Services On Specific Attributes By General Population...................... 24
Usage Of Services And Perceptions Of Services By Users ............................... 39
Access To City Government And Importance Of Internet Communication ......... 69
Tax Rate Vs. City Services ................................................................................. 80
APPENDIX .................................................................................................................... 83
QUESTIONNAIRE......................................................................................................... 88
Decision Analyst, Inc .
2