City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 75

Access To City Gov’t And Importance Of Internet Communication
Arlington residents appear to feel that the City is doing a fairly good job of “providing
citizen access or input to government.”
Resident perceptions have improved
significantly in this area from the previous year.
About one out of four residents (27%) report having had contact with a City of Arlington
official, department or service by telephone in the past 12 months, and about one out of
five (19%) say they have had in-person contact. Over half (56%) say they have not had
any contact with city personnel in the past 12 months.
Over one third of residents (35%) say they have visited the City of Arlington’s website,
which is a significant increase from the previous year (26%). Among those who have
visited, 75% rate the website as “good” or “excellent” in terms of usefulness, suggesting
there is room for improvement. Consistent with the previous year, the vast majority of
residents (89%) feel it is at least “somewhat important” for citizens to be able to receive
information about the city by Internet. Almost half (47%) feel it is “very important.”
Decision Analyst, Inc.
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