City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 67

Attribute Rating Of Arlington Municipal Court By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
77
Courtesy
68
53
Length of Wait
51
0
20
40
60
80
100
Percent
Question: “Thinking about any times you have visited the Arlington municipal court in the past 12 months, using a
scale of excellent, good, fair, and poor, please rate the municipal court on…Length of wait. What about
…Courtesy and attentiveness of employees?”
Base:
Have visited the Arlington municipal court in past 12 months, excluding “don’t knows.” (2000 n=74*; 2001
n=82*)
* Caution: Small base size.
Decision Analyst, Inc.
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