City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 61

Rating Of City Libraries By Users – Trend
(Top Two Box—Excellent/Good)
Dec. 2000
Dec. 2001
95
Overall Library Environment
95
96
Courtesy of Library Staff
94
93
Overall Quality of Libraries
91
84
Selection of Books Available
85
81
Conveniently Located
84
0
20
40
60
80
100
Percent
Question: “Thinking about Arlington city libraries, how would you rate Arlington on…?”
Base:
Have visited or used an Arlington city library in past 12 months, excluding “don’t knows.” (Base Varies;
Average Base Size: 2000 n=364; 2001 n=333)
Decision Analyst, Inc.
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