City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 6

Overall Rating Of Arlington And City Services Overall, residents give Arlington a high rating as a place to live, in terms of quality of life. A large majority of residents (86%) rate Arlington as either “good” or “excellent,” while only two percent rate Arlington as “poor.” This rating is similar to ratings from the previous year. City services in Arlington generally receive high overall ratings, with most services receiving a top-two-box rating (“excellent” or “good”) of 80% or higher. The Arlington Fire Department receives the highest ratings among City services. “Park and ride” locations or services for carpooling, vans, or regional bus connections—a services category added to the survey this year—receives the lowest rating. Ratings for street maintenance and zoning policy enforcement also indicate much room for improvement in those services. Other areas in which residents’ perceptions are relatively low are availability of affordable housing, code enforcement, animal service, and building inspection. Ratings for services are consistent with ratings from the previous year, showing no significant changes. Decision Analyst, Inc. 6