City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 45

Rating Of Services By Users On “Promptness”
Excellent
Fire Dept.*
Good
86
911 Call Center
10
60
Police
28
52
Water Dept.*
Streets Dept.*
23
0
20
88
31
43
30
34 57
40 60
96
83
73
80
10 0
Percent
Question: “Thinking about any contact you have had with … in the past 12 months, using a scale of excellent, good,
fair, and poor, please rate the … on…handling your issue or concern promptly.”
Base:
Have had contact with the … service in past 12 months, excluding “don’t knows.” (Base Varies; Average
Base Size: n=104*)
* Caution: Some small base sizes.
Decision Analyst, Inc.
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