City Services Satisfaction Survey 2002 City Services Satisfaction Survey | Page 6

Overall Rating Of Arlington And City Services
Overall, residents give Arlington a high rating as a place to live, in terms of quality of life.
A large majority of residents (86%) rate Arlington as either “good” or “excellent,” while
only two percent rate Arlington as “poor.” This rating is similar to ratings from the
previous year.
City services in Arlington generally receive high overall ratings, with most services
receiving a top-two-box rating (“excellent” or “good”) of 80% or higher. The Arlington
Fire Department receives the highest ratings among City services. “Park and ride”
locations or services for carpooling, vans, or regional bus connections—a services
category added to the survey this year—receives the lowest rating. Ratings for street
maintenance and zoning policy enforcement also indicate much room for improvement
in those services. Other areas in which residents’ perceptions are relatively low are
availability of affordable housing, code enforcement, animal service, and building
inspection. Ratings for services are consistent with ratings from the previous year,
showing no significant changes.
Decision Analyst, Inc.
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